Sr. Manager, Customer Communications

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Summary

The Omni-Retention & CRM Senior Manager drives customer lifetime value by planning and executing retention strategies across all channels (in-store, e-commerce, app, social). This role uses customer data to design personalized, loyalty-focused communications that increase repeat purchases, strengthen customer relationships, and enhance the overall brand experience.

Key Responsibilities

Strategy & P...