Sr. Manager, Customer Success (Ad-Tech Experience Required)

Sr. Manager, Customer Success (Ad-Tech Experience Required)

Sr. Customer Success Manager (Singapore) – AdTech Experience Required

Employment Type: Full-Time

Location: Remote, Singapore

Level: Mid to Senior

About The Role

We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.

What will you do?

• Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, agencies and publishers
• Maintain awareness of client needs and opportunities for expansion
• Understand competitive landscape, new industry developments and standards
• Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• Drive Pixalate product adoption, client satisfaction and account health
• Be recognized as a consultant or business extension to client organization

What do you need to know?

• Programmatic digital advertising knowledge sufficient to communicate client requests to Pixalate’s technical teams
• Deep understanding of Ad servers/exchanges/DSPs/SSPs and their role in the digital advertising ecosystem
• Differences and similarities among digital advertising channels (display, mobile web, in-app mobile, OTT/CTV)
• Invalid traffic (IVT) and viewability in the context of digital advertising

What skills, education and experience should you possess?

• BA/BS degree in technical, business or related field (or equivalent experience)
• 4+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
• Excellent time management and organizational skills
• Ability to maintain poise under stress, especially when resolving time-sensitive issues
• Understanding of ad-tech ecosystem terminology and ad operations tools and practices (campaign optimization, javascript, tagging, cookie, macros and platforms)
• Highly skilled in MSFT Excel (pivot tables and graphs) and Salesforce (reporting and dashboards); familiar with Google Drive and Jira (or comparable issue tracking systems)
• Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
• Data-driven, analytical and process-oriented
• Excellent written and verbal communication / presentation skills
• Self-starter capable of thriving in a startup environment
• Demonstrable ownership and accountability, acting on client goals and objectives in a technical environment
• English & Chinese / Japanese speaking a requirement

What will you oversee?

• Onboarding
• Training
• Customer Support
• Business Reviews and Reporting
• Subscription Renewals / Cross-sells / Up-sells
• Account health assessments
• Advocacy

Benefits

• Monthly internet reimbursement
• Casual, remote work environment
• Hybrid, flexible hours
• Opportunity for advancement
• Fun annual team events
• Being part of a high-performing team that wants to win and have fun doing it
• Extremely competitive compensation

Pixalate is an equal opportunity employer committed to building a diverse team. We particularly encourage applications from underrepresented groups in AI research.