Sr Manager, Global Customer Experience Process Optimization

Sr Manager, Global Customer Experience Process Optimization

Location : Global

We are looking for an enthusiastic and innovative team player, naturally curious and an agile problem‑solver, who is passionate about driving the digital transformation within the Region. Join our Group Supply Chain Customer Experience (CX) Team as a Regional Deployment Lead in China, where you will work closely with team members on diverse, cross‑functional initiatives that foster growth, engagement, and effective communication across the organization.

At dsm‑firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Key Responsibilities

• Lead SC end‑to‑end performance management (at global and regional levels), provide insights, identify risks and issues, and support action‑plan delivery and resolution.
• Collect and analyze customer data, feedback, and insigh...