Sr. Manager Ibs Service Delivery & Support

Job Title Sr Manager IBS Service Delivery Support Summary of the Role You ll promote operational excellence and service performance for critical business applications supported by BSS You ll coordinate support teams vendors and stakeholders to deliver reliable user-focused outcomes while fostering automation and continuous improvement In This Role You ll Your Main Responsibilities Promote service delivery governance Service Level Agreement SLA compliance and automation adoption across supported applications Coordinate readiness activities for new services and upgrades ensuring documentation and knowledge bases are maintained for support teams Monitor and report on SLAs Operational Level Agreements OLAs and Key Performance Indicators KPIs and facilitate service reviews Collaborate with internal teams and vendors to resolve incidents implement automation solutions and improve service performance Develop effective relationships with stakeholders and ven...