Job Description

Job Description

What's On Your Plate?

  • Lead Talabat Egypt’s overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country.
  • Develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics.
  • Lead long-term supply forecasting and planning to ensure full coverage and service level adherence.
  • Identify and launch new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth.
  • Manage the full lifecycle of 3PL partnerships, from selection and onboarding to performance management and contract renewals.
  • Set clear KPIs and SLAs for 3PL partners, ensuring compliance, efficiency, and rider quality.
  • Build and maintain strong strategic relationships with key 3PL partners to drive alignment and operational excellence.
  • Lead and manage the on-ground operations team to ensure smooth daily operations, compliance, and service quality.
  • Monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate.
  • Implement standardized processes and digital tools to enhance control, visibility, and scalability across operations.
  • Coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations.
  • Foster a culture of accountability, collaboration, and continuous improvement within the team.
  • Work closely with cross-functional teams such as People, Finance, Commercial, and Product to align on strategies and deliverables.
  • Identify and implement process improvements and best practices to enhance efficiency and rider satisfaction.
  • Drive automation and technology-enabled initiatives to improve visibility and performance management.
  • Oversee equipment management including uniforms, delivery boxes, and e-bikes to ensure consistent quality and operational standards.
  • Ensure adherence to performance KPIs such as supply run rate, rider churn and retention, 3PL compliance, rider NPS, EPH, and operational coverage.
  • Build long-term plans to sustain growth and strengthen Talabat’s market leadership position.

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