Job Description

Overview

This role will lead a team responsible for employee transactions and data changes for PepsiCo associates across One North America , Corp HQ , EMEA , APAC Sectors on HR tools ie SAP EC, SAP HCM , Local tools within Sectors in North America. The WFA team members would be based out of India ICC location & deliver the services based on SLA model on request through ticketing approach. Work with manager on all transformation activity planned for 2026.


Major Responsibilities include:

  • Deliver to Sectors quality and SLA driven efficient transactions and ensure right level of enagegment forums / interactions with stake holders , proactively introduce processes and programs to drive continuous improvement / productivity.
  • Role would involve strong people management skills to support WFA leader in building right culture , team enagegment & building continuing capability of team members.
  • The role requires strong system knowledge and technical skills, process subject matter expertise.

    • Responsibilities

  • Lead on all transformation activities planned for 2026 & beyond. Will be working on across all processes including payroll.
  • Manage and lead HR Processes transitioned in HR Operations Team.
  • Manage all HR related workflows and transactions for SAP/SuccessFactors within strict time, hence ensuring global data quality and accurate HR records
  • Ensure smooth data flow between SAP EC and HCM through daily/weekly audits and take corrective action and process changes as needed
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
  • Proactively develop and execute plans to improve customer satisfaction with a focus on processes
  • Represent technical, functional and customer perspective when taking decisions: Integrate with IT, internal clients and the broader shared services organization
  • Stakeholder Management .Manage escalations and takes ownership for ultimate issue resolution with timely delivery.
  • Ensures team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent
  • Manage and develop of team leaders and broader team: On-boarding, Training, Process and Support Documentation and aids to drive optimization and fast-of-the-block assimilation into the team
  • Ensure knowledge management platforms are set up and all supporting technologies meet requirements
  • Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions

    • Qualifications

  • 12+ years of Experiece in HR Operations Management . SAP/Successfactors and process knowledge
  • Knowledge of all the HR Processes from Hire- to – Retire(Employee Life Cycle database management)
  • Knowledge and understanding of tool connectivity for smooth data flow: EC SAP HCM & other downstream tools
  • In-depth understanding of interfaces
  • Good understanding of Ticket Management System.
  • Process management and continuous improvement with a focus on optimization and productivity

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