Job Description

Roles and Responsibilities

Define and execute Process Assurance & Control Framework

Conduct periodic process assessment & audits

Drive RCA, CAPA closure and achieve improvement in assessment scores

Management reporting and process assurance dashboard

Prevent lag detection of failures

Drive improvement projects with timely delivery of expected results

A] Build Process Assurance & Control Framework

  • Define Assurance Framework in alignment to requirements from Customers, Regulator and Business
  • Assessment calendar ensuring comprehensive scope spanning across Operations, Sales and Support Processes
  • Design robust assessment grid basis Input - Output metrics, Controls, Business rules, Cross-Functional linkages etc.
  • Collaborate with Risk & Audit function to build robustness in the process & ensure regular review with the functions
  • Identify process improvement areas fro...

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