Sr. Manager - Process Improvement (BPO) - CLARK

Sutherland is seeking an analytical and attentive person to join us as a Process Improvement Sr. Manager for Service Excellence in Clark!

The Process Improvement Sr. Manager. will help organize, plan, and implement best practice strategies to ensure optimal campaign and performance results. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Managers in this role get to:

Strengthen relationships: Coordinate business efforts across functional units and manage client and vendor relationships.

Keep management updated: Prepare staff progress and productivity reports.

Impact the bottom line: Help develop, deploy, and maintain performance and workforce reports; ensure operating environment is conducive to delivery of financial, KPI, and employee engagement goa...