Job Description

Client Profile: The organization operates through a globally distributed delivery model that combines regional expertise with centralized process excellence. This approach ensures operational flexibility, service continuity, and consistent quality across client engagements.



Position: Sr Manager Process Improvement (Service Excellence)

Company Industry: BPO Company

Location: Clark Pampanga

Salary Offer: Php160,000 basic pay + allowances

Work Schedule: shifting schedules

Work Set Up: Hybrid Setup



Job Requirements:

Bachelor’s degree in any related field.

With at least 8-10 years of experience as Sr Manager Process Improvement (Service Excellence).

Experience working in a BPO Company is an advantage.

Amendable to work in a shifting Schedule.

Amendable to work in Hybrid Setup.



Job Responsibilities:

Develop and execute service excellence strategies, lead transformation pr...

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