Sr. Manager - Process Improvement (Service Excellence) - CLARK

Overview

Sutherland is seeking an analytical and attentive person to join us as a Process Improvement Sr. Manager for Service Excellence!

The Process Improvement Sr. Manager will help organize, plan, and implement best practice strategies to ensure optimal campaign and performance results. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

Managers in this role get to:

• Strengthen relationships: Coordinate business efforts across functional units and manage client and vendor relationships.
• Keep management updated: Prepare staff progress and productivity reports.
• Impact the bottom line: Help develop, deploy, and maintain performance and workforce reports; ensure operating environment is conducive to delivery ...