Sr. Manager, Salesforce Administration

Description

Position at Ziff Davis Ziff Davis is looking for a highly qualified, highly motivated Director Salesforce Administration.This role will be part of the Enterprise Applications group and will lead the teams supporting multiple Salesforce Orgs within Ziff Davis. Working closely with Sales, Marketing, Customer Service and Finance teams, you will be responsible for defining the vision and roadmap for salesforce. This is a hands-on leadership role where you will be responsible for implementing solutions and leading collaboration with different business units. The ideal candidate will be a leader with a great track record of large complex Salesforce projects. This position is fully remote and flexible on location.Job Duties:

Manage current Service Cloud and Sales Cloud environments while assisting with the vision and standards for new solutions

Manage a team of internal and external Salesforce developers and admins

Consult on architectural approach with product and development teams

Act as a lead for all Salesforce integrations and Salesforce administration

Responsible for business and functional analysis, project management and risk analysis

Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow

Lead new projects like Salesforce Lightning and CPQ rollout

Lead data migration and data cleansing initiatives in Salesforce

Assist with the training of new and existing users

Maintain system metrics to track trends in usage and data integrity

Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations

Assist in the design & implementation of APIs and web-based interfaces

Lead in developing and supporting integrations with other enterprise systems

Develop training materials and train users on Salesforce functionality

Work closely with business and outside vendors to provide the support for Ziff Davis’ business teams

Work closely with internal and external auditors to meet audit requirements

Qualifications:

Over 9 years of experience in the IT industry with a minimum of 5 years as a salesforce lead and architect supporting over 500 users at an enterprise level

6+ years hands-on experience in Salesforce development including Sales Cloud, Service Cloud, CPQ and Communities

5+ years of experience with custom configuration of Salesforce

Excellent knowledge of the overall Salesforce landscape, Architecture and platform, across Service, Sales, Community, Marketing, Analytics clouds

Strong knowledge of Visual force and Apex fundamentals

Strong knowledge of Lightning framework and developer console

Experienced in Salesforce API integration

Strong experience with writing Apex Triggers, Dataloader and custom code

Experience working with business and technology leaders to solve complex business and systems problems

Experience leading teams

Excellent technical and communication skills to interface directly with stakeholders to design and deliver complex solutions

Excellent written and verbal communication skills

Strong organizational and interpersonal skills

Ability to Multi-task and lead multiple projects

Strong troubleshooting skills

Our BenefitsZiff Davis offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and part of our inclusive culture, we offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ziff Davis is the place for you.Compensation RangeZiff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The base salary for this position ranges from $160,000 to $180,000, a potential bonus, 401K with company match, medical, dental, vision, and life insurance, short and long-term disability, and a flexible time off policy.Ziff Davis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.