Sr. Manager, Service

Overview

The Senior Service Manager (SSM) shall work to ensure policies, procedures and standards are followed in all guest facing and culinary areas within their location. Responsibilities include protecting Company assets, people, inventory and facilities, and planning, evaluating and monitoring operations, merchandise and financial areas within multiple departments to maximize sales and profitability. The SSM will support the location's accountability for the guest experience and profit and loss performance against budget. The Service Manager is expected to professionally execute all company programs, support the operation of the business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality and service consistently high. A vision and the ability to maintain a culture of hospitality and positive morale are important, along with coaching and feedback to build bench-strength among Supervisors and Hourly sta...