Sr Mgr, Professional Services

Overview

The Job
The Sr Mgr, Professional Services establishes the direction for their area of the consulting practice. The key responsibilities are to manage the consulting team, ensure successful delivery of services and achieve financial targets.

What You Will Be Doing

• Lead and oversee the work of consulting teams to ensure successful project execution.
• Ensure best practices are applied in shaping the vision, strategy, and implementation of Epicor’s professional services.
• Evaluate the profitability and risks of each engagement, recommending solutions that meet client needs while maximizing profitability and minimizing project risks.
• Track and communicate key business metrics, including utilization, revenue generation, client responsiveness, satisfaction (Net Promoter Score), and employee development.
• Act as the primary escalation point for professional services and implementation issues at a senior l...