Job Description

Responsibilities:

  • Demonstrate strong knowledge of voice network hardware, software, topologies, and protocols
  • Maintain excellent expertise in Cisco VoIP infrastructure
  • Manage and support Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems
  • Lead selection, design, implementation, and support of enterprise voice network systems and diagnostic tools
  • Apply strong analytical skills, judgment, and problem-solving techniques
  • Exhibit excellent organizational, project management, and troubleshooting abilities with attention to detail
  • Understand client expectations and resolve issues affecting delivery
  • Communicate technical proposals effectively to management
  • Collaborate within a matrixed organization using strong interpersonal skills
  • Mentor, coach, and train junior engineers
  • Work independently with minimal supervision
  • Handle hi...

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