Sr. Operational Excellence Consultant

Position Responsibilities

The Sr. Operational Excellence Consultant will focus on top-down, cross-functional and may require Onshore-Offshore collaborative initiatives.

Project / Service Delivery

Responsible for executing the tasks assigned by the project manager which generally entail:

• Conducting process discovery & walkthrough sessions for operational and support processes.
• Gathering adequate information and data to support the project objectives.
• Validating information and data used for developing project deliverables.
• Identifying process and/or performance gaps and opportunities.
• Quantifying impact of process gaps and/or performance misses and continuous improvement opportunities.
• Developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc.
• Supporting the business process owners i...