Job Description
Description
: Senior Operations ConsultantPosition: Senior Operations Consultant
Experience Required: 7+ years
Work Shift: Flexible to work in evening shift
About the Role
We are seeking an experienced Senior Operations Consultant to oversee day‑to‑day operational activities, manage service performance, and drive continuous improvement across our managed services environment. The ideal candidate will have strong expertise in operational governance, ServiceNow queue management, ITIL processes, and knowledge of Azure Cloud operations. The role also involves supporting minor projects, optimizing costs, and delivering insights through Power BI dashboards.
Key Responsibilities
Operational Management
Oversee daily operations and ensure adherence to SLAs, KPIs, and process standards.
Manage ServiceNow queues, ensuring timely ticket handling, prioritizat...
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