Sr. Operations Director

Overview

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

What You’ll Do

This leader is responsible for the overall smooth operation of outsourcing contracts with the client. In this position the incumbent will affect the actions of internal and external resources in the goal of delivering contracted services at targeted service levels. This role also often plan, direct and coordinate operations in support of a company’s growth.

• Ensure adherence to service level agreements of quality, productivity, accuracy, and any other defined metrics
• Drive improvements in overall service levels, transactional efficiencies and cost management
• Responsible for the execution of contractual plans for individual client programs as well as compliance...