Sr. Operations Manager

About the role: Sr. Operations Manager

As a Sr. Operations Manager, you will drive creation of quality initiatives, process change initiatives, and Lean initiatives to improve fulfillment center performance. You are responsible for overall safety, quality, performance, and customer experience in either Inbound or Outbound operations, setting and clarifying requirements for Operations and Area Managers.

You will measure performance, provide feedback, and hold Managers accountable for departmental outcomes. By sourcing and nurturing ideas from your team, you will roll them into improvement plans, proactively sharing best practices across shifts and the network, and collaborating with support functions to secure resources and support for initiatives.

Responsibilities & Collaboration

Drive quality initiatives and Lean initiatives within the Fulfillment Center. Collaborate with support staff (HR, Finance, Facilities, Safety, IT) and other Sr. Operations Managers to secure resources and share best practices across departments. Lead safety, quality, performance, and customer experience in assigned inbound or outbound operations, and set clear expectations for Operations and Area Managers.

Requirements / Skills

Core Leadership & Operations Expertise : Bachelor’s degree or 2+ years Amazon experience, plus 7+ years direct management experience in manufacturing, production, or distribution environments. Experience with performance metrics, process improvement, and Lean techniques is required. Experience with full staffing lifecycle—interviewing, hiring, performance management, promotions, and termination—is essential.

Strategic Collaboration & Judgment : Ability to handle changing priorities and use good judgment in stressful situations. You will work closely with support functions (HR, Finance, Facilities, Safety, IT) to secure resources and provide support for initiatives. Interest in long-term career development through assignments across multiple Fulfillment Centers is preferred.

• Bachelor’s Degree or 2+ years Amazon experience
• 7+ years direct management experience with a salaried workforce in manufacturing, production, or distribution
• Experience with performance metrics, process improvement, and Lean techniques
• Experience managing full staffing lifecycle (interviewing, hiring, performance management, promotions, termination)
• Strong people development skills: coaching, mentoring, building leadership bench strength
• Proven ability to drive quality and process change initiatives
• Experience ensuring safety, quality, and customer experience in operations
• Ability to collaborate with HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers
• Ability to handle changing priorities and exercise good judgment under stress
• Preferred: Degree in Engineering, Operations, or related field; MBA preferred
• Preferred: Experience managing a contingent workforce during peak seasons

How to Apply

If you’re ready to lead fulfillment center operations and drive Lean initiatives as a Sr. Operations Manager, click the button below to apply through Amazon’s careers site.

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