Job Description

Description

Afni is hiring a Senior Operations Manager who will lead our transition efforts across all programs. As the Senior Operations Manager, you will play a critical role in ensuring a smooth agent transition immediately after program training, focusing on agent’s first 30 days of production. You’ll collaborate with stakeholders, develop comprehensive transition plans, and oversee the execution of these plans. *Position is onsite at our contact center in Tucson, AZ.*

What you will be doing:

  • Transition Strategy : Partner with Transition Director and Operations Leaders in developing and implementing transition strategies for all programs, ensuring seamless handover from training to operational phases. Primary focus is Agent’s first 30 days in production.
  • Stakeholder Collaboration : Work closely with cross-functional teams, including program managers, trainers, and operational staff, to align...

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