Job Description
Sr. Operations Representative
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Summary
To take inbound calls, make outbound calls, and or complete a back-office or non-voice process to handle account-related concerns and recommend optimal solutions within the desired levels of customer service delivery
General Responsibilities
- Account Servicing. Listens attentively to customers in order to address issues / questions responsibly; updates account information, as requested by the customer; transfers the customer to the appropriate department, as needed
- Functional Knowledge. Displays expertise in product and service knowledge; understands and adheres to company policies and procedures.
- Training. Completes and passes assessment of required trainings within timelines to prevent potential job risks.
- May be assigned / rotated across sub-functions:
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