As a Senior Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs.  Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.  

You will utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.

Senior Patient Service Representatives assist in mentoring Patient Service Representatives and assist the Lead PSR with leadership duties. 

MINIMUM QUALIFICATIONS:  

• Two or more years of experience in a medical office setting preferred 

• Electronic health record (EHR) experience required 

• Medical terminology required 

• Experience with process improvement or lean philosophy preferred 

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ESSENTIAL FUNCTIONS: 

• Must be proficient in the requirements of the Patient Service Representative  

• Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions. 

• Protect patients’ rights by maintaining confidentiality of personal and financial information and follow guidelines for HIPPA regulations 

• Maintain operations by following policies and procedures and reports needed changes 

• Acknowledges and greets patients immediately, providing a positive customer service experience 

• Registers patients for appointments and completes paperwork 

• Keeps patient appointments on schedule by notifying provider of patient’s arrival 

• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc. 

• Maintain knowledge of different payer practices and deductibles 

• Assist patients with all aspects of Financial Assistance Paperwork 

• Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone 

• Handles multiple telephone lines effectively and politely per clinic standards  

• Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment  

• Ability to process incoming and outgoing referral requests 

• Files incoming medical reports and correspondence 

• Assembles new patient medical records in accordance with policies and procedures 

• Receives, processes, and documents referral requests to and from the office  

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About Saint Alphonsus: 

• Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. 

• Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. 

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.