Sr Process Executive (Mandarin)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Sr Process Executive (Mandarin)

Job Description:

• Working towards creating a positive environment and improve user experience online.
• Managing and safeguarding content effectively on digital platforms.
• Responding to user inquiries with high quality, speed, empathy, and accuracy.
• Understanding and remaining up to date with client policies and guidelines.
• Resolving inquiries according to defined policies and procedures.
• Fulfilling base productivity and quality requirements.
• No Night shifts. Workdays: 5 days in a week (Monday to Saturday – 5 working days in this range will be cyclic)

Job Requirements:

• Must have prior experience of more than 6 month.
• Excellent writing, reading and speaking skills in Mandarin language is must.
• Computer knowledge, the ability to browse the int...