Job Description
This position will be remote in the United States.
Job Summary
We are seeking a strategic and customer-focused Sr Product Manager to drive the vision, design, and delivery of our data platform product supporting Revenue Cycle Management. In this role, you will translate customer needs and feedback into intuitive, impactful data products that help our clients grow their business, while balancing trade-offs across user experience, development, and operational support. You will act as the voice of the customer, partner closely with engineering and cross-functional teams, and champion innovative solutions that differentiate us in the marketplace.
You will be responsible for defining product requirements, monitoring key business and customer metrics, and ensuring successful product launches in collaboration with Customer Success, Support, Sales, and Marketing teams. This role requires deep knowledge of healthcare revenue cycle management, a strong analytical mindset, and the ability to influence stakeholders at all levels.
What You Will Do
Evaluate trade-off decisions across the customer experience, development and operational support in partnership with teamsCreate useful, intuitive data products that help our customers grow their businessReview customer feedback, prioritize it, and transform it into clearly defined product requirementsBe the customer advocate for solution designsWork closely with the development team to ensure releases meet -- and exceed -- customer expectationsCoordinate with other product managers and engineers to deliver product functionality that set us apart from our competitionContinuously monitor, measure and report on key business and customer metrics. Identify areas for continuous testing and optimizationWork closely with Customer Support, Customer Success and Marketing to launch new capabilitiesBe the most knowledgeable person in the company on assigned product(s)Help the consulting and sales teams solve problems and discover innovative answers to hard questionsWork closely with other teams to create materials including white papers, help documentation, blog posts, and customer presentationsCollaborate across internal partners (Sales, Account Management, Support, Development, and Marketing) as well as external customers to understand challenges/requirements for innovative solutions that help customers get to agreement fasterVisit customers and attend industry eventsTravel/Physical DemandsTravel typically less than 10%Office environment with no special physical demands requiredQualificationsWhat You Will HaveBachelor’s Degree in a related field preferred5 – 7 years of product management experience with a background in analytics, data science, ETL, or data platform productsExperience in developing market requirements for hardware and software products and servicesDeep knowledge of healthcare revenue cycle management (RCM) – billing, coding, claims processing, denials management, eligibility verification, and payer dynamicsFamiliarity with AI/ML data requirements and experimentation frameworksExcellent written and verbal communication skills, including customer-facing presentations and trainingProven ability to influence, align, and build consensus among diverse internal and external stakeholdersAnalytical, problem-solving mindset with excellent business judgmentProactively identifies gaps and opportunities, takes ownership, and drives solutions beyond defined scopeBias toward action – makes informed decisions quickly, iterates, and course-corrects as neededDemonstrates initiative and leadership by stepping in to lead efforts without formal delegation or explicit directionDemonstrates voice-of-the-customer mindset, paired with the ability to analyze, synthesize, and translate insights into clear recommendationsThe posted range for this position is
$110,000 - $155,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.
What you get as a Henry Schein One EmployeeA great place to work with fantastic peopleA career in the healthcare technology industry, with the ability to grow and realize your full potentialCompetitive compensationExcellent benefits package – Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more
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