Job Description
Are you ready to reinvent the customer service operating model at unprecedented scale? We're seeking a Sr. Product Manager - Tech to help define the future of Mission Control for CS Network Solutions—building the next generation of AI-Native systems that manage network health and proactively prevent incidents before they impact customers.
In this role, you'll own the product vision and strategy for observability, situational awareness, and scenario awareness capabilities that enable co-piloted and autonomous management of the world's largest customer service network. You'll design systems that continuously monitor network health, detect anomalies in real-time, and automatically trigger interventions to ensure optimal customer outcomes. This isn't just another product management role—it's the opportunity to reinvent how customer service operations work, building intelligent systems that predict, prevent, and resolve issues at Amazon scale while delivering breakthrough experienc...
In this role, you'll own the product vision and strategy for observability, situational awareness, and scenario awareness capabilities that enable co-piloted and autonomous management of the world's largest customer service network. You'll design systems that continuously monitor network health, detect anomalies in real-time, and automatically trigger interventions to ensure optimal customer outcomes. This isn't just another product management role—it's the opportunity to reinvent how customer service operations work, building intelligent systems that predict, prevent, and resolve issues at Amazon scale while delivering breakthrough experienc...
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