Job Description
Description
Within Customer Experience and Business Trends (CXBT) we are looking for a talented Senior Product Manager - Technical (PMT) to join our exciting team that is responsible for continuing to build and expand one of our core products called Phoenix. Phoenix is the 'go to' application for executive escalation teams to manage all aspects of their workflows to support L10+ leaders handle customer-facing issues. This role reports into the CXBT organization, but is supporting a customer service (CS) initiative.
Our mission for Phoenix is to streamline and standardize the customer experience (CX) defect detection and resolution process across Amazon by providing a unified, end-to-end platform that enables teams to efficiently identify, investigate, and address business-critical customer issues while ensuring accountability, visibility, and collaboration in executive escalation workflows.
To do this we will become Amazon's premier AI-native platform for CX defect...
Within Customer Experience and Business Trends (CXBT) we are looking for a talented Senior Product Manager - Technical (PMT) to join our exciting team that is responsible for continuing to build and expand one of our core products called Phoenix. Phoenix is the 'go to' application for executive escalation teams to manage all aspects of their workflows to support L10+ leaders handle customer-facing issues. This role reports into the CXBT organization, but is supporting a customer service (CS) initiative.
Our mission for Phoenix is to streamline and standardize the customer experience (CX) defect detection and resolution process across Amazon by providing a unified, end-to-end platform that enables teams to efficiently identify, investigate, and address business-critical customer issues while ensuring accountability, visibility, and collaboration in executive escalation workflows.
To do this we will become Amazon's premier AI-native platform for CX defect...
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