Sr. Program Manager, Field Support Partner, Worldwide Grocery Stores (WWGS) Operations Business Support

Description
Application deadline: Feb 8, 2026

The Sr. Program Manager, Field Support Partner drives operational excellence by enabling Field Support leadership to measure and optimize team effectiveness across WWGS operations. This role combines program management rigor with data analytics to govern critical business processes, extract actionable insights from qualitative reviews, and ensure Field Support resources deliver maximum impact. You'll establish governance frameworks, leverage AI tools for deeper analysis, and provide executive leadership with data-driven narratives that inform strategic decisions.

Key job responsibilities
Governance & Performance Management:
• Own governance and maintenance of execution scorecards tracking Field Support team effectiveness across 500+ WWGS locations
• Establish and enforce governance frameworks for Store Business Review (SBR) and Team Business Review (TBR) processes
• Leverage AI tools to extract qualitative i...