Sr. Program Manager, Process Automation & Analytics, 3P MX External Fulfillment

Sr. Program Manager, Process Automation & Analytics, 3P MX External Fulfillment

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The Senior Program Manager for External Fulfillment in Mexico leads complex, cross‑functional initiatives that drive the strategic growth and operational excellence of Amazon's seller‑managed fulfillment programs, including Easy Ship, Seller Flex, and Self Ship. This role is responsible for end‑to‑end program delivery—from conception through implementation and continuous improvement—ensuring scalable solutions that enhance seller experience, expand Prime‑eligible selection, and deliver exceptional customer outcomes across Mexico's third‑party marketplace. The SPM will also scope and drive productivity improvement initiatives internal to the EF team.

Key Job Responsibilities

• Program Leadership: Scope, design, and deliver business‑critical programs supporting External Fulfillment network expansion, driving overall program strategy and roadmap in alignment with organizational goals.
• Cross‑Functional Collaboration: Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements, secure resources, and manage implementation timelines across multiple workstreams.
• Stakeholder Management: Serve as the primary point of contact for program updates, proactively managing relationships with leadership, retail partners, and operational teams to ensure alignment and drive resolution of complex issues.
• Data‑Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities, track program performance, and make informed trade‑offs that optimize delivery timelines and business outcomes.
• Process Innovation: Drive continuous improvement initiatives that remove seller friction, enhance operational efficiency, and scale fulfillment capabilities while maintaining Amazon's high standards.
• Risk Management: Develop contingency plans, manage escalations, and navigate ambiguity to keep programs on track despite changing business conditions.

Basic Qualifications

• Bachelor's degree or equivalent.
• Speak, write, and read fluently in English.
• 6+ years of experience creating, tracking, and inspecting key performance metrics, generating data‑driven insights to guide program decisions.

Preferred Qualifications

• MBA (preferred).
• Experience in e‑commerce, logistics, or marketplace operations.
• Familiarity with third‑party seller fulfillment models and supply chain operations.
• Experience leveraging artificial intelligence to drive automation and productivity initiatives.

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Company: Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44
Job ID: A