Job Description
Description
At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero defects, and zero waste.
We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will lead a team of program managers and process specialists responsible for under the roof quality metrics, working with both business and operational partners to standardize processes, workstations, training, and item evaluation content. You will champion and diagnose global Amazon processes, identify improvement opportunities, devise strategies and guide/implement the improvement effort including...
At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero defects, and zero waste.
We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
In this role, you will lead a team of program managers and process specialists responsible for under the roof quality metrics, working with both business and operational partners to standardize processes, workstations, training, and item evaluation content. You will champion and diagnose global Amazon processes, identify improvement opportunities, devise strategies and guide/implement the improvement effort including...
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