Job Description

Description
Lead the enterprise-wide adoption of Sherlock, Amazon's AI-powered defect intelligence platform that analyzes billions of customer interactions to protect and enhance the shopping experience. As the Senior Program Manager for Sherlock's Go-to-Market strategy, you'll spearhead the platform's adoption across Amazon's ecosystem, transforming how teams identify and resolve customer friction points. This high-visibility role interfaces with senior stakeholders across product, technology, and program teams, driving Sherlock's mission to become Amazon's definitive defect detection solution.

In this role, you'll shape Amazon's ability to achieve shopping mission completion by driving the adoption of an AI platform that processes massive-scale customer journey data. Your success will transform how Amazon detects and resolves customer friction points, while building and owning strategic relationships with key stakeholders across the global organization. This position rep...

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