Sr. Project Manager - Salesforce Job

Job Description

Collaborate with cross-functional teams to ensure project success.

Develop and maintain project plans, including schedules, budgets, and resource allocation.

Ensure project delivery within defined timelines and scope.

Identify, manage, and mitigate project risks, issues, and dependencies.

Identify and implement process improvements to optimize project delivery.

Lead project status meetings and provide regular updates to stakeholders.

Manage projects of medium to large scale, including project planning, execution, and closure.

Provide mentorship and guidance to junior project managers.

Required Technical/ Functional Competencies

Customer Management:

Specialized knowledge of customers' business domain and technology suite.

Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions.

Delivery Management:

Specialized knowledge of deal modeling, commercial and pricing models.

Create an integrated pricing model across service lines.

Guide team members to apply pricing techniques.

Grow the account, forecast revenues and analyze complex internal reports.

Manage at least 1 complex account (>10m) or multiple small account independently.

Domain/ Industry Knowledge:

Specialized knowledge of customers' business processes and relevant technology platform or product.

Able to forecast business requirements and market trends, manage project issues, and validate customer strategy roadmap.

Change Management:

Specialized in overcoming resistance to change and helping organizations achieve their Agile goals.

Able to guide teams in driving the change management projects or requirements.

Product/Technology Knowledge:

In-depth knowledge of platform/product and associated technologies.

Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs and presentations to prospects if required.

Profitability Management:

Demonstrate competence in applying profitability and cost management techniques.

Can develop Project budgets, monitor actual costs against the budget, and identify potential cost overruns or deviations.

Use established processes and tools to track and control project expenses.

Project Management:

Extensive experience in managing projects and can handle complex projects with minimal supervision.

Deep understanding of project management concepts and methodologies and can apply them effectively to achieve project goals.

Scheduling and Resource Planning:

Prepare independent global delivery models covering skill levels, skill mix and onsite/offshore work allocation.

Create an accurate resource plan for people, space and infrastructure for given requirements.

Forecast people and skill requirements to align with plans.

Optimize the schedule for complex projects.

Service Support and Maintenance:

Plan and execute transition for large/ complex activities.

Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process.

Optimize resource utilization based on demand from customers.

Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables.

Risk Management:

Good understanding of risk management principles and techniques.

Identify, assess, and document risks independently, as well as prioritize risks based on their potential impact.

Assist in developing risk mitigation plans and monitoring risk responses.

Required Behavioral Competencies

Accountability:

Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible.

Agility:

Works with a diverse set of situations, people and groups and adapts and motivates self and team to thrive in changing environment.

Collaboration:

Reaches out to others in team to ensure connections are made and team members are working together.

Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration.

Customer Focus:

Engages in executive customer discovery to predict future needs of customers and drives customer relationships with a long-term focus and takes actions to enhance customer loyalty.

Communication:

Communicates and presents complex ideas, information, and data to multiple, broad, and demanding stakeholders internal and/or external to the Organization.

Helps others communicate better with their audience. Demonstrates honest, direct, and transparent communication and facilitates conversations within the team and its close collaborators.

Drives Results:

Proactively seeks challenging and differentiated opportunities and drives and motivates team members to take on more responsibility.

Resolves Conflict:

Balances the business interests of all stakeholders and manages any conflicts offering mutually beneficial options.

Certifications

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles

Flexible work arrangements, Free spirit, and emotional positivity

Agile self-determination, trust, transparency, and open collaboration

All Support needed for the realization of business goals,

Stable employment with a great atmosphere and ethical corporate culture