Job Description
Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.
Role and key responsibilities:
- Evaluate Transactions/call/chats as per Training & Competency Scheme / Client approved sampling methodology
- Ensure adherence to quality norms as per client specifications; Ensure that internal policies, procedures and compliance regulations are being followed
- Ensure that associates perform efficiently and effectively within their assigned areas, with pre - determined performance standards
- Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement.
- Partner with Operations and streamline / enhance metrics
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