Job Description
Search data from into the information systems of the organization as required.
Answer and respond internal queries with employee's Services protocol and service standards. May respond to emails, correspondence, web chat, telephone, etc. and make outbound calls as assigned.
Can have back office tasks assigned as per required.
Manage escalations that, due to the level of complexity, could not be resolved at the time by the Level 1 associates, or may need to be escalated to other Areas of the organization depending on the situation.
Handle routine self-audits to verify all the information.
Initiate contact or makes referrals to the appropriate resource for situations that require specific attention.
Make outbound and follow up calls/emails as needed on behalf of PS Shared Services Center.
Provide assistance to employees, managers and People Solutions Business Partners with time-sensitive requests.
Organize and participate in team coordination meetings and training ...
Answer and respond internal queries with employee's Services protocol and service standards. May respond to emails, correspondence, web chat, telephone, etc. and make outbound calls as assigned.
Can have back office tasks assigned as per required.
Manage escalations that, due to the level of complexity, could not be resolved at the time by the Level 1 associates, or may need to be escalated to other Areas of the organization depending on the situation.
Handle routine self-audits to verify all the information.
Initiate contact or makes referrals to the appropriate resource for situations that require specific attention.
Make outbound and follow up calls/emails as needed on behalf of PS Shared Services Center.
Provide assistance to employees, managers and People Solutions Business Partners with time-sensitive requests.
Organize and participate in team coordination meetings and training ...
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