Sr. Risk Manager – Global Outsourcing, Amazon Customer Service

We are seeking a dynamic and experienced senior leader to spearhead our third-party governance, risk, and compliance management initiatives. This pivotal role will shape and execute strategies that protect customer trust while enabling operations across our global network of outsourced contact centers. You will partner with diverse stakeholders across vendors, security, compliance, engineering, legal, vendor management and policy teams to maintain and improve our organization’s risk posture, bring workstreams together and represent risk management programs to senior leadership.

We’re looking for a strategic thinker with deep technical expertise in risk and compliance, exceptional stakeholder management skills, and the ability to drive complex programs to completion. The ideal candidate is a self-starter comfortable with novel challenges, able to transform complex information into actionable plans, and skilled at building consensus across global stakeholders. Strong communicati...