Job Description
Work Setup: Remote/WFH/WAH
Shift: Day Shift Schedule
Required Qualifications:
• At least 7 years of experience in the contact center domain, preferably with contact center-related operational and/or technical experience.
• Experience in the Conversational AI space.
• Must have project management and/or business consulting experience in the contact center industry.
• Experience in managing large and strategic accounts.
• Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
• Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya,
Five9, NICE, Amazon Connect, etc.).
• Proven track record supporting enterprise sales cycles and closing large deals.
• Excellent communication, presentation, and stakeholder management skills.
• Fluency in English (written and spoken)
• Flexibility to travel across India/APAC for client engagements
Shift: Day Shift Schedule
Required Qualifications:
• At least 7 years of experience in the contact center domain, preferably with contact center-related operational and/or technical experience.
• Experience in the Conversational AI space.
• Must have project management and/or business consulting experience in the contact center industry.
• Experience in managing large and strategic accounts.
• Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
• Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya,
Five9, NICE, Amazon Connect, etc.).
• Proven track record supporting enterprise sales cycles and closing large deals.
• Excellent communication, presentation, and stakeholder management skills.
• Fluency in English (written and spoken)
• Flexibility to travel across India/APAC for client engagements
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