Job Description
- To be responsible to meet all agreed client SLA's and performance parameters
- Ability to observe, analyze and give constructive feedback
- Firming of quality Parameters and Targets for each process
- Ability to identify training needs of quality teams and accordingly impart training to team members
- Ability to coordinate with the operations team to ensure all parameters are met
- To develop strong inter-personal relationships with team, to cohesively bond them together with the company and integrate them with the vision and core values
- To identify areas of concern and under performance and take corrective actions
- To be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement
- To be a single point of contact with the team and the senior management thr...
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