Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

  • Leverage in-depth knowledge of banking and financial services to provide accurate and timely guidance to contact center agents.
  • Stay up-to-date with industry trends, regulatory changes, and new technologies impacting banking and financial services.

Support And Guidance

  • Act as the primary point of contact for agents requiring assistance with complex issues or inquiries.
  • Provide clear and detailed explanations to help resolve customer queries effectively.

Training And Development

  • Conduct training sessio...

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