Job Description

Description

Role Summary
The Sr. Solutions Architect II specializes in Business Process Outsourcing (BPO) CRM Solutions for Front and Back Office operations. This role is responsible for designing, costing, and documenting CRM BPO solutions, leveraging deep industry expertise to deliver transformational value to clients.

Job Location: Gurgaon / Mumbai / Chennai / Bangalore

(Anywhere from India can apply)

Work Type: Currently Work at Home ( Hybrid Working Model)

Experience Required: Minimum 13 - 18 Yrs

Key Responsibilities

Solution Design & Development

  • Lead the design and documentation of CRM solutions for Front/Back Office and Contact Center technologies.
  • Define client requirements and scope, develop high-level business case scenarios, and propose service delivery models (technical architecture, governance, organi...

Apply for this Position

Ready to join Concentrix? Click the button below to submit your application.

Submit Application