Job Description

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The Sr. Solutions Architect II specializes in Business Process Outsourcing (BPO) CRM Solutions for Front and Back Office operations. This role is responsible for designing, costing, and documenting CRM BPO solutions, leveraging deep industry expertise to deliver transformational value to clients.

Key Responsibilities

Solution Design & Development

  • Lead the design and documentation of CRM solutions for Front/Back Office and Contact Center technologies.
  • Define client requirements and scope, develop high‑level business case scenarios, and propose service delivery models (technical architecture, governance, organization design).
  • Evaluate transformation potential, cost savings, and create transition strategies and plans.
  • Coordinate with cross‑functional teams to develop comprehensive solution propositions.

Client Engagement

  • Conduct workshops...

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