Job Description

Purpose:


To support the whole business and a competitive customer service level, in order to achieve sales and profitability objectives


Take the accountability of projects, to improve efficiency and productivity of the whole department

Key Responsibilities:

  • Co-lead the management and execution of all operational process in customer service.

  • Acting as key point of contact for internal stakeholders and customers inquiries related to orders and delivery status, changes, returns and claims.

  • Accountability of customer service back-office reporting and dashboards, KPI’s using tools such as Power BI, SAP, Excel, Salesforce.

  • Managing the customer order books, ensuring is always updated according to customer master data, including the monitoring of electronic receipts using the tools provided.

  • Highly understanding of all type of SAP orders and MRP management.

  • Processing returns and co...

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