Job Description

Job Description

What's On Your Plate?


Key Responsibilities1. Rider Retention & Churn Management

  • Develop and implement strategies to improve rider retention and minimize churn across all operational zones.
  • Work with performance team to conduct data analysis to identify churn patterns, early-warning indicators, and opportunities for intervention.
  • Collaborate with Operations, 3PL/Vendor Management, and Rider Support teams to execute targeted retention initiatives.

    • 2. Rider Satisfaction & Value Proposition Insights

  • Manage the regular Rider Satisfaction, NPS, and Value Proposition surveys.
  • Track satisfaction KPIs and identify key pain points impacting rider experience.
  • Conduct root-cause analysis using quantitative and qualitative data.
  • Present insights and recommendations to senior leadership and cross-functional stakeholders.

    • 3. Action Planning & Continuous Improvement

  • Translate insights and root causes into clear, practical action plans tackling experience gaps.
  • Coordinate with cross-functional teams (Operations, Finance, Marketing, Dispatch & 3PL Partners) to implement and monitor improvement initiatives.
  • Measure the impact of implemented actions and adjust approach as needed.

    • 4. Partnerships & Rider Benefits Ownership

  • Co-lead the process of identifying, negotiating, and finalizing partnerships that enhance rider benefits (, telco, insurance, retail, mobility, health, financial services).
  • Build strong relationships with external partners to deliver sustainable and high-value benefit programs.
  • Ensure all partnership benefits are aligned with talabat’s rider value proposition and provide clear ROI.

    • 5. Stakeholder Management & Communication

  • Maintain strong collaboration with internal teams such as Dispatch, Marketing, Finance, and Legal to support new initiatives.
  • Communicate updates, insights, and performance results to relevant teams and leadership.
  • Support high-impact events and engagement activities related to rider appreciation and community building.

    • Qualifications

    What did we order?

  • Bachelor’s degree in Business, Operations, Marketing, or related field.
  • 4–6 years of experience in community management, engagement, operations, or partnerships (preferably in tech, delivery, logistics, or marketplace environments).
  • Strong analytical skills with experience interpreting churn, retention, or behavioral data.
  • Excellent negotiation and partnership management capabilities.
  • Strong communication skills with the ability to engage different stakeholders.
  • Structured, detail-oriented, and able to manage multiple projects simultaneously.

    • Preferred:

  • Experience working with frontline workforce (riders, drivers, couriers).
  • Background in rider experience or value proposition design.
  • Ability to run surveys, analyze feedback, and convert insights into action.

    • Apply for this Position

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