Sr Specialist, Sales Support

Sr Specialist, Sales Support

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Responsibilities

• Prepare quotes for contract renewals and RFP/RFI responses to ensure timely and accurate submissions
• Maintain documentation of quotes with precise pricing and configurations to uphold data integrity
• Address external and internal queries in a professional, client-oriented manner to enhance customer satisfaction
• Perform bookings and booking reconciliation to ensure accurate order processing
• Conduct quality assurance self-checks and peer-checks to improve processes and compliance
• Serve as a subject matter expert, developing and amending process documents to refine workflows
• Proactively identify and communicate operational risks to mitigate issues before they escalate
• Assist the Frontline Manager in queue management and team target oversight to drive p...