Sr. Supervisor, People Solutions Center

Job Description Summary

Supervise and lead a team responsible for back-office HR Services processes for North America & Canada such as USA I-9 and Work Authorization, Onboarding, Offboarding Background checks, Service Audits, Employment Verification Letters, Vendor management and Operation' performance, stakeholders management between others.

Responsabilities

• Responsible for the day-to-day supervision of a group of PSC Representatives and PSC Specialists including performance and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our SOP meets contractual Key Performance Indica...