Sr. Supervisor, Training

Essential Functions/Core Responsibilities
Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes
Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
Create and maintain consultant training schedule
Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
Conduct Coaching and Development sessions with team members to drive continuous improvement.
Develop strong working relationships with key Business stakeholders, internal and external
Oversee audits of key Training and Quality support processes within each account and recommends changes
Administration of applicable certification and training processes for staf...