Job Description
Blue Yonder Title: Sr Support Engineer 1
Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer
Location: Mexico, Monterrey (Remote)
Overview
The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.
Scope
The Senior Support Engineer will serve as a trusted technical advisor and escalation point for our global SaaS customers operating in Azure environments. This role requires advanced troubleshooting, solution ownership, and strong collaboration across functional and technical teams to resolve complex issues, drive process improvements, and strengthen customer satisfaction.
In addition to resolving customer issues, the Senior Support Engineer will contribute to knowledge creation, mentor junior engineers, and play a key role in refining operational practices that improve stability, scalability, and supportability of our solutions.
What You’ll Do
- Take owners...
Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support Engineer
Location: Mexico, Monterrey (Remote)
Overview
The team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.
Scope
The Senior Support Engineer will serve as a trusted technical advisor and escalation point for our global SaaS customers operating in Azure environments. This role requires advanced troubleshooting, solution ownership, and strong collaboration across functional and technical teams to resolve complex issues, drive process improvements, and strengthen customer satisfaction.
In addition to resolving customer issues, the Senior Support Engineer will contribute to knowledge creation, mentor junior engineers, and play a key role in refining operational practices that improve stability, scalability, and supportability of our solutions.
What You’ll Do
- Take owners...
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