Job Description

We are seeking a versatile Tier 2/3 AWS Engineer to join our Partner-Led Enterprise Support team. You will act as the primary technical escalation point for a broad range of AWS customers, handling high-severity incidents, complex architectural reviews, and proactive optimization across the full AWS service portfolio. This role requires deep, practical expertise in multiple AWS domains and the ability to deliver rapid, high-quality outcomes under pressure.

Key Responsibilities

  • Incident & Problem Management
  • Lead triage, diagnosis, and resolution of critical (P1/P2) incidents across the AWS ecosystem.
  • Perform root cause analysis (RCA) and deliver customer-facing post-mortem reports with actionable prevention plans.
  • Coordinate with Technical Account Managers (TAMs), Service Teams, and customer stakeholders during live outages.
  • Advanced Troubleshooting (Broad AWS Coverage)
  • Compute: EC2 (AMI baking, Spot...

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