Job Description
Blue Yonder Title:
Sr Support Engineer
Overview:
What you’ll do:
- Act as product technical liaison between support and development teams.
- Communicate technical product and solution expertise to internal and external customers.
- Exhibit a commitment to customer service while building customer partnerships.
- Expertly utilize support tools (Zoom, Salesforce, Teams, etc.) to expedite case resolution.
- Follow operational guidelines for interacting with other associates.
- Fully document all case interactions and author Knowledge Base solutions.
- Provide updates and case statuses to customers and management.
- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.
- Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.
- Work as a support team member to utilize technical skill...
Sr Support Engineer
Overview:
What you’ll do:
- Act as product technical liaison between support and development teams.
- Communicate technical product and solution expertise to internal and external customers.
- Exhibit a commitment to customer service while building customer partnerships.
- Expertly utilize support tools (Zoom, Salesforce, Teams, etc.) to expedite case resolution.
- Follow operational guidelines for interacting with other associates.
- Fully document all case interactions and author Knowledge Base solutions.
- Provide updates and case statuses to customers and management.
- Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.
- Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.
- Work as a support team member to utilize technical skill...
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