Sr. Support Engineer

We are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products issues. The position also requires you to analyze and report on customer satisfaction of products, services, and processes, for ongoing improvement of customer experience. You won’t be in this alone. We are a team that helps each other and likes to have fun too.
**Responsibilities**:
- Deliver a top tier user support experience using Sales Force service cloud software.
- Be the customer’s contact for providing accurate and creative technical solutions to user reported problems.
- Update and document the details of the issues, the steps taken to solve it, follow up conversations, escalations, and resolution in our case ...