Job Description

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

The Hosting Operations team is seeking an initiative-taking and experienced Citrix engineer to join a growing team. This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.

This is a remote role working rotating shifts.

Responsibilities

· Implement and support enterprise-level Citrix environments

· Install, configure, and maintain Citrix servers and ADCs and related systems

· Identify opportunities to standardize, enhance, and automate existing processes

· Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems

· Serve as third level escalation for Citrix support and troubleshooting

· Engage in technical problem solving across multiple technologies

· Performs other duties and special projects as assigned

Contribution towards the team synergy:

  • Coach, and mentor junior team members and provide leadership.

  • Complete root cause analysis and problem management and share with team members to improve team processes.

  • Knowledge transfer with other team members to improve overall team education level.

  • Take ownership of assigned task(s) and provide timely and accurate updates.

    • Qualifications

    Academic and Professional Qualifications:

  • Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required.

  • Technical certifications

    • Experience:

    · 5 years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users. Preferably in a healthcare environment

    · One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N)

    · Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 1912 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies

    · Team Player with proven communication, organizational, and strong interpersonal skills

    · Self-motivated, with keen attention to detail and excellent judgment skills

    · Must have excellent writing and communication skills

    · Ability to prioritize and drive to results with a high emphasis on quality

    · Possess a detailed understanding of architectural dependencies of Citrix technologies

    · Must have the ability to identify and instill industry best practices

    · Ability to translate complex technical information into understandable business language

    · Experience in Microsoft Azure Cloud.

  • Experience with ITSM tools such as ServiceNow.

    • Working Arrangements:

  • Work is performed in a remote environment with minimal exposure to health or safety hazards

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