Sr Systems Engineer

Perform application installations, upgrades, and product maintenance for existing customers.

Troubleshoot application upgrade issues, perform problem analysis, diagnosis, and remediation—including critical events.

Create and maintain upgrade documentation and standardized processes.

Prior knowledge of EHR application support and upgrades and knowledge on Paragon application would be added advantage.

Build strong, positive relationships with customers and project team members.

Plan, prioritize, and execute assignments within deadlines.

Coordinate and ensure compliance with change control policies and processes.

Handle incidents and service requests, ensuring timely resolution and communication.

Support deployment of pipelines using GitHub for continuous integration and delivery.