Sr Tech Field Eng

What success looks like in this role:

Role Overview:

Installs, repairs, and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service. Schedules services, completes all required administration, and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Provides the full range of Field Engineering support for an assigned base of large/complex clients.

• Takes complete ownership of onsite service activity.

• Performs advanced-level maintenance on all products, including low-complexity installation activities.

• Provides technical feedback on equipment, systems, and processes to improve overall service delivery.

• Uses advanced t...